ck678 Privacy Policy

1 Introduction and Scope of Application

ck678 ("we", "our", "platform") operates an online entertainment and betting service for users in Bangladesh. This privacy policy applies to the ck678.cam website, its mobile version, and all related services.

When you create an account on our platform, carry out transactions, or use our services in any way, you voluntarily provide certain information. This policy explains what information we collect, why we collect it, how long we retain it, and how we keep it secure.

We do not intentionally collect information from persons under the age of 18. ck678 services are for those aged 21 or above only. If we are notified that a minor's information has entered our system, we will delete that information immediately.

2 Information We Collect

We collect information in two main ways — directly from you and automatically from your browsing activity.

Information provided directly:

• Full name, date of birth, and national ID number (for age verification)
• Email address and mobile number
• Payment method details (bKash, Nagad, Rocket, or Upay account number — not full financial details)
• Account settings, preferences, and communication history
• Information provided through support tickets

Information collected automatically:

• IP address and device type
• Browser type and operating system
• Session duration and page browsing patterns
• Cookies and local storage data (details in section 8)
• Transaction logs and gaming activity records

3 Purposes for Using Your Information

Your information is used only for the following legitimate purposes:

1. Account management: Registration, login verification, and ensuring account security.
2. Service delivery: Processing deposits and withdrawals, providing bonuses and promotions.
3. Identity verification: Preventing fraud and money laundering (KYC process).
4. Customer support: Providing 24/7 assistance to resolve your issues.
5. Responsible gaming: Identifying unusual gaming patterns and providing necessary support.
6. Legal obligations: Complying with applicable laws and regulations.
7. Service improvement: Enhancing the functionality of our platform and the user experience.

Your information is never sold to advertisers. It is not shared with any third party for marketing purposes without your explicit consent.

4 Sharing and Disclosure of Information

ck678 does not generally share your personal information with any third party. However, information may be shared in the following limited circumstances:

• Service providers: With payment processors (such as bKash, Nagad, Rocket, Upay), hosting providers, and technology partners — only to the extent necessary to operate the service. These providers may not use your information for any other purpose.
• Legal requirements: Information may be disclosed on the basis of a court order, a lawful request from an investigative authority, or applicable legal obligations.
• Fraud prevention: Minimal information may be shared with security partners to detect and prevent account hacking, fraud, or illegal activity.
• Business changes: In the event of a company merger or acquisition, you will be notified in advance and this privacy policy will remain in effect.

5 Data Retention Period

We retain your information only for as long as necessary. All information is retained while the account is active. After an account is closed, information may still be kept for the following reasons:

• To meet legal obligations — generally for up to 5 years
• For the purpose of resolving fraud or disputes
• For audits required by regulatory authorities

Once the above periods have passed, your information is securely deleted or anonymised so that you can no longer be identified.

6 Data Security Measures

ck678 has implemented industry-standard technical and organisational measures to protect your information:

• SSL/TLS encryption: All data transfers are handled over encrypted protocols.
• Firewall and intrusion detection: Our servers are protected by advanced security systems.
• Data encryption: Sensitive information stored at rest (passwords, payment details) is kept in encrypted form.
• Access controls: Only authorised staff can access your information, and only as needed.
• Regular security audits: Our systems undergo regular security testing.
• Two-factor authentication: An additional security option for account login.

However, 100% security on the internet cannot be guaranteed. Please also keep your password private and avoid logging in on unfamiliar devices.

7 Your Rights and Choices

You have the following rights regarding your personal information:

• Access: The right to know what information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances (this may not be possible where legal obligations exist).
• Restriction of processing: The right to request that your information be used in a limited way for specific purposes.
• Portability: The right to receive your information in a portable format.
• Objection: The right to object to certain types of processing.
• Marketing opt-out: The right to stop promotional communications — via account settings or by email.

To exercise these rights, email us at [email protected]. We generally respond within 30 business days.

8 Cookie Policy

ck678 uses cookies and similar technologies to operate the website smoothly and improve the user experience.

Types of cookies we use:

• Essential cookies: Required to maintain login sessions and for security — these cannot be disabled.
• Functional cookies: Remember your language, theme, and display preferences.
• Analytics cookies: Help us understand which pages of our site are used most — this data is anonymous.

You can manage or delete cookies from your browser settings. However, disabling essential cookies may mean that some features of the platform are unavailable.

9 International Data Transfers

ck678's server infrastructure may be located in various countries. When your information is transferred outside Bangladesh, we ensure that:

• Adequate data protection laws exist in the relevant country, or
• Contractual obligations for data protection are in place

The same standards of this privacy policy are maintained for any international transfer.

10 Children's and Minors' Privacy

ck678 services are intended solely for adults (aged 21 or above). We do not knowingly collect information from anyone under the age of 18.

Age verification is mandatory at account registration. If a parent or legal guardian contacts us to report that their child has opened an account using false information, we will immediately suspend that account and delete all related information.

11 Response to Security Breaches

If a data breach occurs that creates a high risk to your rights and interests, we will:

• Notify the relevant authorities within 72 hours
• Inform affected users immediately by email
• Clearly communicate the nature of the breach, the likely impact, and the steps taken
• Put additional security measures in place to prevent recurrence

12 Third-Party Links and Services

The ck678 platform may at times be connected to third-party payment gateways or game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi). These third parties have their own privacy policies, for which ck678 is not responsible.

When you use payment services (bKash, Nagad, Rocket, Upay), the privacy and data protection policy of that platform will apply. We share only the minimum information necessary for payment processing with these providers.

13 Changes to the Privacy Policy

We may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be changed
• For significant changes, advance notice will be sent to your registered email
• Continuing to use the platform after changes have been made will be considered as your agreement to the new policy

We recommend visiting this page regularly to stay informed about updates.

14 Applicable Law and Jurisdiction

This privacy policy and any disputes relating to the processing of your information will be governed by applicable international data protection standards and the rules of ck678's operating authority.

If you have an objection to any aspect of this policy, please first try to resolve it with our support team. We take all legitimate complaints seriously.